FEMA Issues First Annual Report of the Flood Insurance Advocate’s Office

Monday, April 11, 2016 10:42 PM | Greg Westfall (Administrator)

FEMA has announced its first Annual Report of the Office of the Flood Insurance Advocate (OFIA) that is now live on This report is being released publicly to further the OFIA’s goal of transparency and is available on the OFIA webpage. The OFIA identified five trends that present opportunities for program improvement: the lack of actionable data, Increased Cost of Compliance (ICC), the Homeowner Flood Insurance Affordability Act of 2014 (HFIAA) surcharge, issuance of prior-term refunds, and information related to floodproofing. The trends identified in this report emerged from the inquiries submitted to the Office this past year and represent areas of concern that impact a broad population of National Flood Insurance Program (NFIP) customers. The NFIP program areas were provided an opportunity to respond to these findings and responses are included in the report. The OFIA is an independent office within FEMA with direct alignment to the Federal Insurance and Mitigation Administration (FIMA) Associate Administrator and the FEMA Administrator. The OFIA will make this report and subsequent reports available via its webpage. The mission of the OFIA is to advocate for the fair treatment of policyholders and property owners by providing education and guidance on all aspects of the NFIP, identifying trends affecting the public, and making recommendations for program improvements to FEMA leadership. The report is at: The

OFIA can be reached by email at

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